The information that PAT technicians give their clients should be detailed, ensure that clients are fully informed of the benefits of PAT testing work being carried out on their premises and highlight the risks of not having appliances tested.
The client’s attention should be drawn to the Electricity at Work Act 1989 which states that all equipment should be properly maintained and failure to comply could result in serious repercussions for the employer responsible if faulty equipment causes danger to employees.
Explanations should be provided as to why PAT testing is necessary and how this will help ensure the safety of all appliance users and compliance with the Electricity at Work Act.
Information should be provided regarding the frequency of repeat testing and that equipment and appliances used more often should be tested more often.
Technicians should also make clients aware of their qualified PAT tester and competent person status to ensure that the client understands that their safety inspection and testing is being carried out by a qualified, competent and professional PAT technician.
By ensuring that your clients have the ability to make an informed decision, you are enabling a good working relationship where repeat business could become regular business.
